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Legal

Refund policy

This policy sets out the withdrawal and refund conditions applicable to subscriptions and credits purchased on Wisseo, a service published by NXT Digital Labs, Lda (Portugal, NIF 519264266). It forms an integral part of our terms of use and sale.

1. Try before you buy

We offer a free trial so that you can evaluate the service before making any payment. We encourage you to use it to check that Wisseo meets your needs.

2. Nature of the service: digital content

Wisseo supplies digital content and a service performed immediately (on-demand generation of listings). In accordance with European consumer rights legislation, by starting to use the service or generating listings (consuming credits) immediately after purchase, you expressly request immediate performance of the service and acknowledge that you lose your right of withdrawal for the part already performed.

3. Right of withdrawal (consumers)

If you are a consumer and have not yet started using the service or consumed any credits, you have fourteen (14) days from the date of purchase to withdraw and obtain a full refund. This right does not apply once performance of the service has begun with your consent.

4. Subscriptions

  • Subscriptions renew automatically. You can cancel at any time from your customer account: cancellation takes effect at the end of the current billing period and stops any further renewal.
  • Subscription periods that have already started are not refunded on a pro rata basis, unless mandatory legal provisions require otherwise or we choose to make a goodwill gesture.
  • In the event of a clearly erroneous charge (double billing, incorrect amount), please contact us: we will refund the amount wrongly collected.

5. Pay-as-you-go credits

Purchased credits are refundable as long as they have not been used and within fourteen (14) days of purchase. Credits already consumed to generate listings cannot be refunded, as the service has been provided.

6. Technical issues

If a listing could not be generated due to a malfunction of our service, the corresponding credits will be returned to your account. If the problem persists, contact support so that a refund can be considered.

7. How to request a refund

Send your request to contact@wisseo.fr, stating your account email address, the date and reference of the transaction, and the reason for your request. We will acknowledge receipt within a few working days.

8. Processing and timescales

Approved refunds are made to the original payment method, via our payment provider Paddle.com Market Limited (authorised reseller (Merchant of Record)). The funds may take a few working days to reach your account, depending on your bank.

9. Contact

For any question about this policy: contact@wisseo.fr.

Last updated: 12/10/2026.